Customer Service Specialist (Spanish or Portuguese Speakers)
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Before you apply
LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Typefull-time
SeniorityEntry
Experience1–2 yrs
Company size501–1,000 people
PostedMar 19, 2024 · 2y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Mar 19, 202484% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Candidate must possess at least Secondary School / SPM certificate
1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage)
A genuine interest in working in financial markets and client services
Proficient in Microsoft Office
Fluent in Spanish &/or Portuguese is a must to communicate with regional clients
Excellent communication and interpersonal skills
A logical and analytical approach to problem-solving
Fresh graduates are welcome to apply
Willing to work on shifts (Including weekends if required)
Able to start within short notice period
Skills
Microsoft Office
Description
EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.
Responsibilities:
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Provide front-line support to our customers via live chats, phones, and email.
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Answering queries and resolving client issues regarding our products, platforms, and promotion.
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Address customer feedback as well as complaints professionally.
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Record and update customer data and other relevant information when necessary.
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Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
Requirements
•
Candidate must possess at least Secondary School / SPM certificate
•
1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
•
Fresh graduates are welcome to apply.
•
A genuine interest in working in financial markets and client services.
•
Willing to work on shifts (Including weekends if required).
•
Proficient in Microsoft Office.
•
Fluent in Spanish &/or Portuguese is a must to communicate with regional clients.
•
Excellent communication and interpersonal skills
•
A logical and analytical approach to problem-solving.
•
Able to start within short notice period.