Support Engineer I
LocationIndia
Typefull-time
SeniorityEntry
Experience2–3 yrs
DepartmentCES
Company size501–1,000 people
PostedAug 24, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Information Technology, Computer Science, or a related field (equivalent work experience accepted)
2 - 3 years of experience in a technical support, software support, or related engineering role
2+ years working with SQL/relational databases
Experience with scripting or programming languages (e.g., Java, JavaScript)
Experience with relational databases, including SQL execution, tuning, and configuration
Familiarity with debuggers, system utilities, and performance monitoring tools across multiple platforms
Experience with case management/CRM systems such as Salesforce
Exceptional analytical and troubleshooting skills across complex, multi-platform environments
Uses AI-assisted tools (e.g., Copilot, Claude) to accelerate log analysis, root-cause investigation, and troubleshooting
Uses AI to search, summarize, and draft internal and customer-facing Knowledge Base articles, verifying technical accuracy
Uses AI to summarize case history, customer communications, and support tickets
Uses AI-assisted diagnostic and monitoring tools to help identify patterns across recurring support cases
Prior experience in a technical support or customer service role using CRM/ticketing systems such as Salesforce
Experience or familiarity with Precisely Engage products or similar enterprise software solutions
Familiarity with cloud services and/or distributed computing (clustering, load balancing)
Knowledge of UNIX/Linux systems (AIX, Red Hat EL, Solaris, HP-UX)
Ability to work rotational off-hours and weekend shifts for on-call support
Skills
SQL
Java
JavaScript
Salesforce
UNIX
Linux
AIX
Red Hat Enterprise Linux
Solaris
HP-UX
About the company
At Precisely, we’re not just building software — we’re shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world’s most trusted brands make confident decisions with data they can rely on. We’re an AI-first organization, which means artificial intelligence isn’t a buzzword here — it’s woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you’re ready to do meaningful work at the intersection of AI and data — and help define what’s possible — we’d love for you to apply!
Overview:
Support Engineers at Precisely drive to solve complex issues and develop unique solutions to make our customers successful. In this role, you will provide technical support for Precisely’s Engage product suite, helping customers who depend on our platform for mission-critical operations. Dedication to customer satisfaction, strong problem-solving skills, technical depth, and clear communication are essential to success in this role.
What you will do:
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Provide world-class technical support via phone, email, and remote connections for Precisely Engage products.
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Effectively document and record customer issues in a case management system (Salesforce).
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Communicate with customers clearly and in line with SLA requirements to uphold customer satisfaction standards.
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Investigate, analyze, and solve complex problems occurring across a wide range of platforms, software systems, and databases.
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Debug issues and provide recommended solutions and tools to address product issues and enhancements.
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Continuously learn new technologies, tools, and systems, and share that knowledge within the team.
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Create comprehensive internal and external Knowledge Base documentation for use by customers and team members.
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Participate in rotational off-hours and weekend shifts for on-call support.
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Use AI-assisted tools to accelerate case triage, root-cause investigation, and documentation, consistent with the AI Skills/Knowledge outlined below.
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Mentor and support the onboarding of newer team members as needed.
What we are looking for:
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Enter Educational requirements (Equivalent work experience will be accepted in place of the education requirement) Bachelor’s degree in Information Technology, Computer Science, or a related field (equivalent work experience accepted in place of the education requirement).
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Years of experience: 2 - 3 years of experience in a technical support, software support, or related engineering role.
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Years of experience needed with specific skills 2+ years working with SQL/relational databases and scripting or programming languages (e.g., Java, JavaScript).
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Specific technical or software skills required Click here to enter text.
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Necessary certifications Experience with relational databases, including SQL execution, tuning, and configuration; familiarity with debuggers, system utilities, and performance monitoring tools across multiple platforms; experience with case management/CRM systems such as Salesforce.
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Travel is required: None – Approximately %0%
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Exceptional analytical and troubleshooting skills across complex, multi-platform environments.
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Ability to work rotational off-hours and weekend shifts for on-call support, as needed.
AI Skills/Knowledge:
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Uses AI-assisted tools (e.g., Copilot, Claude) to accelerate log analysis, root-cause investigation, and troubleshooting of code or configuration issues.
•
Uses AI to search, summarize, and draft internal and customer-facing Knowledge Base articles, verifying technical accuracy before publishing.
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Uses AI to summarize case history, customer communications, and support tickets to speed up triage and case handoffs.
•
Uses AI-assisted diagnostic and monitoring tools to help identify patterns across recurring support cases.
Preferred Skills (a plus but not required):
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Prior experience in a technical support or customer service role using CRM/ticketing systems such as Salesforce.
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Experience or familiarity with Precisely Engage products or similar enterprise software solutions.
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Familiarity with cloud services and/or distributed computing (clustering, load balancing).
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Knowledge of UNIX/Linux systems (AIX, Red Hat EL, Solaris, HP-UX).
Legal
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice
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