Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
Symmetrio

Director of Professional Services (Healthcare SaaS)

LocationUnited States
Work moderemote
Typefull-time
SeniorityDirector
Experience8+ yrs
DepartmentProfessional Services
Company size201–500 people
PostedJun 12, 2026 · 4mo ago
Verified live6h ago
At a glanceSummarised by Seekless from the posting.
Must have10
8+ years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles
3+ years’ experience leading customer-facing technical teams
Demonstrated experience working with enterprise or healthcare customers in regulated environments
Demonstrated experience identifying implementation challenges for enterprise healthcare customers using SaaS software
Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks
Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues
Familiarity with identity and authentication systems, including SAML or OIDC and platforms such as Auth0 or Entra ID / Active Directory
Experience with cloud-based application environments, secure customer connectivity models, and AWS
Experience defining and monitoring SLAs, KPIs, and operational dashboards
Strong executive-level communication and stakeholder management skills
Nice to have1
Experience in healthcare technology environments advantageous
Eligibility1
Based in the Central or Western United States is preferred
Skills
SAML
OIDC
Auth0
Entra ID
Active Directory
AWS
About the role
Symmetrio is recruiting a Director of Professional Services (Healthcare SaaS) for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows.
This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services (Healthcare SaaS) will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services (Healthcare SaaS) will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security.
This Is a full-time remote position. Ideal candidate will be based In Central or Western United States.
Key Responsibilities:
•
Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources.
•
Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support.
•
Establish and maintain structured service frameworks including SLAs, escalation pathways, case management standards, and operational reporting
•
Ensure repeatable and secure onboarding processes for healthcare customers, including authentication, identity configuration, and connectivity validation
•
Monitor service performance metrics and proactively address operational risks
•
Drive continuous improvement across support tooling, documentation standards, and service workflows
•
Act as the senior operational escalation point for customer technology and service-related matters
•
Partner with Customer Success and Sales to support account health, renewals, and expansion initiatives
•
Engage directly with hospital IT leadership, clinical stakeholders, and executive sponsors where required
•
Provide structured service reviews and operational reporting to internal leadership and customers
•
Ensure clear, professional, and timely communication during critical incidents or service-impacting events
•
Own regional coordination of customer-impacting technology incidents.
•
Establish structured incident response standards and communication protocols
•
Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience.
•
Oversee technical onboarding processes including secure connectivity, SSO, directory integrations, and network configuration validation
•
Partner with Engineering and Platform teams to streamline onboarding workflows and reduce time-to-value
•
Identify recurring onboarding friction points and implement operational or tooling improvements
•
Ensure integrations with customer IT environments meet security and compliance expectations
•
Establish clear role definitions, accountability frameworks, and performance standards.
•
Support hiring, onboarding, and professional development within the team.
•
Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking.
•
Ensure alignment between service operations, product development, and commercial teams.
Requirements
Qualifications
•
8+ years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles
•
3+ years’ experience leading customer-facing technical teams
•
Demonstrated experience working with enterprise or healthcare customers in regulated environments
•
Demonstrated experience identifying implementation challenges for enterprise healthcare customers using SaaS software
•
Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks
•
Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues
•
Familiarity with identity and authentication systems, including SAML or OIDC and platforms such as Auth0 or Entra ID / Active Directory
•
Experience with cloud-based application environments, secure customer connectivity models, and AWS
•
Experience defining and monitoring SLAs, KPIs, and operational dashboards
•
Strong executive-level communication and stakeholder management skills
•
Experience in healthcare technology environments advantageous
•
Based in the Central or Western United States is preferred
More roles at Symmetrio
Senior Implementation Project Manager - Healthcare TechnologySurgical Capital Sales Representative (Detroit)Surgical Capital Sales Representative (Chicago)Tenable Vulnerability Management EngineerProfessional Services Sales Manager
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE