Client Account Executive
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Before you apply
LocationRemote
Work moderemote · United States
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentClient Success, Client Sales
Company size1+ people
PostedApr 22, 2025 · 1y ago
Verified live11h ago
May no longer be actively hiring
Posted by the company on Apr 22, 2025
At a glanceSummarised by Seekless from the posting.
3+ years of experience in account management, customer success, or sales
Track record of managing and growing customer relationships
Experience selling to and building relationships with C-suite executives and senior-level decision-makers
Experience working in a SaaS or subscription-based business
Consultative approach to customer relationships
Ability to uncover business needs and connect them to the right solutions
Strong communication and relationship-building skills
Ability to influence stakeholders and navigate complex, multi-stakeholder organizations
Experience leveraging customer success metrics and account data to identify trends, risks, and growth opportunities
Track record of identifying and driving expansion opportunities within existing accounts
Experience developing and executing strategic account plans
Experience leveraging CRM systems (Salesforce preferred)
Skills
Salesforce
CRM systems
Benefits
Health insurance
Dental insurance
Vision insurance
Flexible PTO
401(k)
Paid holidays
Laptop
Home office reimbursement
Employee referral bonus
Disability insurance
FSA
HSA
Life insurance
Professional development
Employee assistance program
Parental leave
Job Type: Full-Time
About the role
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key Responsibilities
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Customer Retention & Risk Management
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Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
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Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
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Monitor customer health scores, product adoption, and renewal risks.
•
Upsell & Expansion
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Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
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Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
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Add revenue to the overall book of business through existing customer growth.
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Executive-Level Customer Communication
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Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
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Ensure consistent communication with customer executives to strengthen long-term partnerships.
Qualifications and Experience
•
3+ years of experience in account management, customer success, or sales, with a track record of managing and growing customer relationships.
•
Experience selling to and building relationships with C-suite executives and senior-level decision-makers.
•
Experience working in a SaaS or subscription-based business.
•
A consultative approach to customer relationships, with the ability to uncover business needs and connect them to the right solutions.
•
Strong communication and relationship-building skills, with the ability to influence stakeholders and navigate complex, multi-stakeholder organizations.
•
Experience leveraging CRM systems (Salesforce preferred), customer success metrics, and account data to identify trends, risks, and growth opportunities.
•
A track record of identifying and driving expansion opportunities within existing accounts.
•
Experience developing and executing strategic account plans
Benefits:
-Work from anywhere within the US for most roles
-Competitive Salary
-Medical, Dental, and Vision Insurance
-Flexible PTO
-401K - 100% vested with ~4% match
-12 Paid Holidays
-Company Laptop
-Reimbursement for home office expenses
-Employee Referral Bonuses
-Short-Term and Long-Term Disability Insurance
-FSA & HSA Options
-Life Insurance
-Personal and Professional Development
-Employee Assistance Program (Mental Health)
-Parental Leave + baby bonus