Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
About the role
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
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Answer to inbound calls and customer inquiries;
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Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
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To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
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To troubleshoot through the use of open questions, support documents and system training.
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To be able to offer recommendations to common problems or frequently asked questions
Requirements
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Fluency in Swedish, Finnish or Norwegian (C2 Level or Native);
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Good knowledge of English (B2 level);
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Typing Speed: 25 words per minute;
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Availability to work in rotating shifts;
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Good computer skills;
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Any kind of previous experience or contact with clients;