With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.
Job Description:
The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Essential Functions:
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Answer phone calls and direct them appropriately
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Check patient into the electronic medical record
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Ensure patient packet questionnaire is complete, if not assist patient in completing
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Address patients questions or needs
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Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
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Print paperwork for patient education and/or test instructions
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Check patient out of the electronic medical record at completion of visit
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Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
Other Functions:
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Maintains compliance with all company policies, procedures and standards of conduct
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Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
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Performs other duties as assigned
Additional Job Description:
Education:
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High School Diploma or GED/Equivalent (required)
Experience:
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One(1) year healthcare experience (preferred)
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
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Strong customer service and communication skills
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Must understand and be able to perform professional phone etiquette
Language Ability:
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Must be able to communicate effectively in both verbal and written formats
Reasoning Ability:
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Ability to solve practical problems
Computer Skills:
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Must be proficient with basic computer skills
Additional Responsibilities:
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Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
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Maintains confidentiality and protects sensitive data at all times
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Adheres to organizational and department specific safety standards and guidelines
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Works collaboratively and supports efforts of team members
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Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community