· Empowers members to be able to effectively self-manage their own chronic condition.
· Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status.
· Coaching approach is congruent with Motivational Interviewing for a member centered approach.
· Attend mandated meetings and complete trainings online and/or in person when required.
· Follow scheduling best practices to meet appropriate coaching utilization and meet member needs.
· Actively participates in process improvement with a positive attitude and solution-focused mindset.
· Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions.
· Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested.
· Stay updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed.
· If coaching specifically in the Diabetes Management (DM) product:
o Utilize CDCES knowledge to autonomously provide 1:1 diabetes education and coaching sessions based on the ADCES 7 Self-Care Behaviors, including other clinically relevant and evidence-based recommendations.
o Stay up to date on clinical best practices for diabetes management.
o Facilitate live diabetes focused Learning Events for group coaching as needed.
· May have up to 30% of time allocated to liaison, project, or cross-functional responsibilities as needed by the business and approved by direct manager/lead.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.