Key Skills, Requirements and Competencies:
· 0-2 years’ experience in a critical operations environment and/or data center experience preferred, but not required
· Knowledge of Chiller Plant systems-Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass
· Google sheets and google classroom
· Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day
· Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven
· Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
· Dedication & desire to learn - we would like you to grow your career within Iron Mountain
· Customer service mentality - we are customer obsessed
· Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required
· The ability to obtain security clearance via government or other agency background check may be required for customer support
· Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.