Technician C, Electric Service Support Center (SW)
Salary$62k – $69k
LocationBerlin, CT
Work modeon-site
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
First seenOct 4, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have7
Ability to perform a variety of tasks requiring initiative, sound judgment, organization, and prioritization
Computer experience including Microsoft Word and Excel
High School diploma or equivalent experience
Two (2) years of combined education and/or related experience
Valid motor vehicle operator's license
Excellent interpersonal and oral and written communication skills
Must be team oriented
Nice to have5
Knowledge of the National Electric Safety Code
Utility and/or electrical experience
Electrical License; Journeyman or Master Electrician
Storms Work Management System (including i-Scheduler) experience
C2 experience
Eligibility3
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Applicants requiring visa sponsorship to start employment with Eversource will not be considered
Skills
Microsoft Word
Excel
Storms Work Management System
i-Scheduler
C2
Legal
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
About the role
Role and Scope of Position:
This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers; with quality, timeliness, and efficiency.
Customer requests may include but are not limited to new installs, upgrades, and removal of electric service; for both residential and commercial customers.
Individual will receive and process incoming customer requests for service over the telephone, web, email, and facsimile, and will ensure all work requests are in usable form; i.e., complete customer information, contractor information, work request primary point(s) of contact, and description of work).
Interpreting and implementing numerous policies and procedures and providing superior customer service is a must to meet the job requirements.
Essential Functions:
•
Obtains information relevant to the design and construction of the service request and responding to questions from the customer; including but not limited to technical requirements for electric service connections, schedule dates, inspection requirements, and licensing and easement requirements.
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Serves as the primary point of contact and advocate for the customer, contractor, and/or municipal official(s).
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Provides applicable upfront cost estimates.
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Processes electrical inspections, prepayments, and contributions in aid of construction from its customers.
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Handles certain non-design job types; from customer initiation to completion.
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Interacts with Eversource employees across the organization; including but not limited to Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
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Supports Engineering, Electric Operations and other areas as necessary with updating work requests with field notes, customer appointments, and work request progress.
Ability to perform a variety of tasks requiring initiative, sound judgment, organization, and prioritization is required.
•
Computer experience including Microsoft Word and Excel is required.
•
Knowledge of the National Electric Safety Code is preferred.
•
Utility and/or electrical experience is preferred.
•
Electrical License; Journeyman or Master Electrician is desired.
•
Storms Work Management System (including i-Scheduler) experience is desired.
•
C2 experience is desired.
•
Applicants will be required to successfully pass the Technician aptitude test.
•
Excellent interpersonal and oral and written communication skills
•
Must be team oriented
Education:
•
High School diploma or equivalent experience
Experience:
•
Two (2) years of combined education and/or related experience
Licenses & Certifications:
•
Individual must hold a valid motor vehicle operator’s license
Working Conditions:
•
Must be available to work emergency restoration assignment as required.
•
Must be available to travel between MA/CT/NH as necessary.
Mental Aspects:
•
N/A
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$61,650.00-$68,500.00
Worker Type:
Regular
Number of Openings:
1
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.