GCC Monitoring Analyst
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Before you apply
LocationGurugram
Work modeon-site
Typefull-time
SeniorityMid
Experience5–7 yrs
Company size1,001–5,000 people
PostedSep 10, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Strong analytical, troubleshooting, and decision-making skills
High level of attention to detail
Ability to perform effectively in high-pressure situations
Evaluate issues from multiple perspectives, navigate complexity, and clearly summarize problems and insights
Curious, collaborative, and outgoing individual who thrives in diverse environments
Confident in communicating and taking the lead
Willing to challenge the status quo when appropriate to drive improvement
Willing to work in rotational or shift-based coverage models
Required experience 5-7 years
Alert handling and monitoring on SCOM, SolarWinds or other monitoring tools
Working knowledge of ITSM tools (ServiceNow), including incident and case handling, logging, tracking, and updates
Understanding of ITIL processes such as Incident Management, Problem Management, and Change Management
Knowledge of Log aggregation and visualization tools, preferably Elastic, and Kibana
Skills
SCOM
SolarWinds
ServiceNow
Elastic
Kibana
Location – Gurugram (Onsite)
Responsibilities
•
Perform continuous monitoring of application services and underlying infrastructure to ensure platform stability and availability.
•
Triage incoming alerts, cases, and incidents, and drive follow‑ups for assignment, investigation, and timely resolution.
•
Identify recurring issues and raise problem records and problem tasks in line with Problem Management practices.
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Ensure incidents and problems are documented with clear descriptions and accurate Configuration Item (CI) mapping.
•
Adhere to established ITSM processes, including Incident, Change, and Problem Management.
•
Contribute to AI‑assisted initiatives and continuous operational improvement within GCC.
Your profile
Should possess strong analytical, troubleshooting, and decision‑making skills, with a high level of attention to detail, and can perform effectively in high‑pressure situations.
Evaluate issues from multiple perspectives, navigate complexity, and clearly summarize problems and insights. Curious, collaborative, and outgoing individual who thrives in diverse environments.
Confident in communicating and taking the lead, while also willing to challenge the status quo when appropriate to drive improvement.
Willing to work in rotational or shift-based coverage models.
Nice to have
It will be an advantage if you have knowledge or hands-on experience within some of the following areas:
•
Required experience 5- 7 years
•
Alert handling and monitoring on SCOM, SolarWinds or other monitoring tools.
•
Working knowledge of ITSM tools (ServiceNow), including incident and case handling, logging, tracking, and updates.
•
Understanding of ITIL processes such as Incident Management, Problem Management, and Change Management.
•
Knowledge of Log aggregation and visualization tools, preferably Elastic, and Kibana.
•
Bachelor’s or master’s degree in a relevant discipline (e.g., BCA/MCA or B. Tech, or BBA/MBA with a focus on Business and Data Analytics) and either already possess, or are interested in obtaining, ITIL v4 or similar IT service certifications
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!