You are the technical bridge between our customers and our product. You’ll own the end-to-end technical relationship for your accounts, from first integration through long-term expansion, across four core areas:
Customer Implementation & Technical Delivery Lead technical implementation for new customers: API integrations, data mapping, workflow configuration, and scale house connectivity. Build custom integrations, data pipelines, and automation for customers with complex requirements. Debug and resolve technical issues in the field, often on the same day they surface. Own the technical relationship with assigned accounts—you are their go-to when something is broken or needs to be built.
Product Development from the Field Turn customer pain points into shipped features. You have the context and the ability to build. Contribute directly to Tread’s codebase (Rails API, GraphQL, React) based on what you learn in the field. Prototype and validate solutions with customers before they become full product investments. Feed structured, prioritized insights to Product and Engineering. Our model: 45 minutes with the customer, 45 minutes building.
Scaled Enablement & Documentation Build technical onboarding materials, API documentation, and integration guides for customers. Develop self-serve tools and content that reduce the need for hands-on support as we scale. Plan and facilitate QBRs with strategic accounts. Bring data. Bring insights. Bring the roadmap.
Expansion & Retention Through Technical Depth Identify what makes Tread sticky and execute relentlessly to deliver that value. Expand revenue with existing customers by uncovering problems and solving them before they’re asked. Help turn our data moat into self-reinforcing product loops that get smarter the longer a customer is on the platform. Own the technical health of your portfolio.