Leave Services Representative
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Before you apply
Salary$42k – $63k
LocationHanover, MD, US
Work modehybrid
Typefull-time
SeniorityMid
Experience2–3 yrs
DepartmentCustomer Service/Support
Company size10,000+ people
PostedOct 26, 2024 · 2y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proficient in MS Office
Outstanding customer service skills
Attention to detail and strong organizational skills
Excellent verbal and written communication
Action oriented and able to prioritize while handling multiple tasks
Ability to protect and maintain the confidentiality of data
2-3 years’ experience in a customer service capacity with a concentration in Leave preferred
Knowledge of PeopleSoft preferred
Knowledge of Salesforce is a plus
Skills
Peoplesoft
Salesforce
AirSlate
Microsoft Suites
MS Office
Benefits
Health insurance
Dental insurance
Vision insurance
Hospital plans
401(k)
Life insurance
Short term disability
Long term disability
Health savings account
Dependent care FSA
Transportation benefits
Employee assistance program
Tuition assistance
PTO
Parental leave
Overview
Job Summary:
Leave Representative works in a call center environment acting as the main resource for leave and disability intake, administration, claim processing, and leave education.
In-Office Requirement:
Requirements
•
Required in-office presence at least 4 days per week
Responsibilities
Essential Functions:
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Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager
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Review and determine eligibility for leave requests to include Federal FMLA, State level jurisdictions, and company benefits
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Multitask and manage multiple assigned queues while utilizing and reviewing Peoplesoft systems, Salesforce(HRMM), AirSlate, Microsoft Suites, and KTBS Benefits
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Think critically with strong attention to detail to ensure compliances are met to protect the company from risk
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State and Federal Surveys, Reports, and monitor compliances
Qualifications
Minimum Education and/or Experience:
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2-3 years’ experience in a customer service capacity with a concentration in Leave preferred
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Proficient in MS Office
•
Knowledge of PeopleSoft preferred
Nice to have
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Knowledge of Saleforce is a plus
Skills/Abilities:
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Outstanding customer service skills
•
Attention to detail and strong organizational skills
•
Excellent Verbal and written communication
•
Action oriented and able to prioritize while handling multiple tasks
•
Ability to protect and maintain the confidentiality of data
Core Competencies:
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Build relationships
•
Develop people
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Lead change
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Inspire Others
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Think critically
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Communicate clearly
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Create Accountability
Benefits Overview:
Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
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Medical, dental & vision
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Hospital plans
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401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
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Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
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Company paid Short and long-term disability
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Health & Dependent Care Spending Accounts (HSA & DCFSA)
•
Transportation benefits
•
Employee Assistance Program
•
Tuition Assistance
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Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)
Salary Range:
$41,800 - $62,800
The position is bonus eligible
Legal
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at [email protected] or call 410-579-3526 for other accommodation options.