We are currently seeking an experienced General Manager to join the Grand Suites at Four Seasons in Macau, which continues to set the benchmark for luxury hospitality in the region.
In October 2020, the Grand Suites at Four Seasons debuted as an all-suite tower featuring 289 suites, with a Forbes Five-Star rating since opening. The Grand Suites represents a new generation of bespoke luxury, privacy, and elevated service on the Cotai Strip. As the first in Macau to pioneer a refined range of specialized butler services complemented by curated in-suite experiences, it delivers authentic moments that embody the timeless, intuitive, and generous hospitality synonymous with Four Seasons.
This role sits at the Planning Committee level and reports directly to the Regional Vice President and General Manager based out of Four Seasons Hotel, Macau. The successful candidate will lead the team to focus on product innovation and deliver luxury experiential services as the majority of the business is driven by our ownership group through Casino Marketing.
The General Manager will inspire and lead the operational team to consistently deliver exceptional guest experiences, ensuring every guest feels genuinely welcomed and cared for. The role carries full accountability for the overall guest journey while collaborating with the owner through its Casino Marketing and Customer Experiences teams to deliver best in class service.
This position provides strategic leadership across all areas of the hotel, fostering a culture grounded in character, integrity, and excellence. while upholding the highest standards of health, safety, and wellbeing for both guests and employees.