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Neura Robotics GmbH
Senior Key Account Manager (human)
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Location
Munich
Work mode
hybrid
Type
full-time
Seniority
Senior
Experience
7+ yrs
Department
Growth
Company size
1,001–5,000 people
First seen
Oct 3, 2026 · 1w ago
Verified live
1d ago
At a glance
Summarised by Seekless from the posting.
Must have
9
7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
Proven experience managing and growing strategic enterprise accounts
Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
Excellent stakeholder management skills with experience engaging executive decision-makers
Strong cross-functional collaboration capabilities and project management skills
Experience working with customer success methodologies, customer health frameworks, and account planning processes
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with a track record of identifying and executing expansion opportunities
Ability to balance relationship management with revenue responsibility
Your Mission & Challenge
•
Own and manage strategic relationships with our most important enterprise customers
•
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
•
Independently lead renewal, upsell, and account expansion initiatives
•
Develop and grow customer relationships through a structured, long-term account strategy
•
Identify opportunities to increase customer value, adoption, and revenue growth
•
Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
•
Drive customer satisfaction, retention, and long-term partnership success
•
Analyze customer needs and develop tailored growth and success strategies
•
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
•
Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
What We’re Looking For
•
7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
•
Proven experience managing and growing strategic enterprise accounts
•
Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
•
Excellent stakeholder management skills with experience engaging executive decision-makers
•
Strong cross-functional collaboration capabilities and project management skills
•
Experience working with customer success methodologies, customer health frameworks, and account planning processes
•
Data-driven approach to portfolio management and customer growth strategies
•
Strong commercial mindset with a track record of identifying and executing expansion opportunities
•
Ability to balance relationship management with revenue responsibility
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