At a glanceSummarised by Seekless from the posting.
Must have5
Minimum of high school graduate
Minimum 0-2 years of experience, preferably in customer service
Possesses beginning to working knowledge of subject matter
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc)
Skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Job Summary
The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.
Principle Duties and Responsibilities
•
Maintains frequent communication with customer base and gathers information to ensure their satisfaction
•
Handles basic issues and problems, and refers more complex issues to higher-level staff.
•
Solicits sales orders from existing customers via phone
•
Develops new customers via “pull” through marketing Phone-Internet
•
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels