ARM VIP Team Leader - Fixed Term Maternity Leave
LocationMontevideo, Departamento de Montevideo, uy
Work modeon-site
Typefull-time
SeniorityLead
Experience3–5 yrs
Company size10,000+ people
PostedSep 3, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proven ability to lead and motivate high-performing teams in a target-driven environment
Strong analytical skills with experience using data to drive strategy and optimize VIP programs
In-depth understanding of the online gaming sector, including player behavior, regulations, and market trends
Excellent written and verbal communication skills with ability to influence stakeholders at all levels
Identify opportunities to bring business results and mindset to the team
Track inbound and outbound contacts and ensure excellent quality levels for our dedicated VIP customer service team
Fluent or native Portuguese, written and spoken (C2)
Advanced English, written and spoken (C1)
IA driven Knowledge + Process Automatization
3–5 years’ experience managing high-value VIPs in online gaming or a similar customer-focused industry
Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs
Skills
CRM systems
IA (AI)
Process Automation
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Our UY office is hiring a Fixed Term VIP Team Leader to join their ARM VIP team. This role would be suited to someone with a strong customer service and commercial focus background looking for a new challenge covering a mternal leave term.
Responsibilities
As a VIP Team Leader you will be responsible for overseeing the day-to-day management and performance of the VIP Executives Management team for Brazilian Market, ensuring high-value players receive an exceptional and personalized service.
The role focuses on leading the team to maximize player satisfaction, retention, and overall value, while implementing strategies to protect business revenue coming from VIP players. The VIP Team Leader is a pivotal link between senior management and the VIP team, aligning VIP initiatives with the company’s overall business strategy.
Please note this role requires the successful candidate to be professionally fluent in Portuguese (BR) Spanish and English, due to the nature of this role.
This role is also based fully in Uruguay.
Qualifications
•
VIP Account Management: 3–5 years’ experience managing high-value VIPs in online gaming or a similar customer-focused industry (Desirable).
•
Team Leadership: Proven ability to lead and motivate high-performing teams in a target-driven environment.
•
Data-Driven Decision Making: Strong analytical skills with experience using data to drive strategy and optimize VIP programs.
•
CRM & Segmentation Expertise: Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs (Desirable).
•
Industry Knowledge: In-depth understanding of the online gaming sector, including player behavior, regulations, and market trends.
•
Strong Communication: Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
•
Commercial profile: Identify opportunities to bring business results and mindset to the team.
•
Track inbound and outbound contacts and ensure excellent quality levels for our dedicated VIP customer service team.
•
Fluent or native Portuguese, written and spoken (C2)
•
Advance English, written and spoken (C1)
•
IA driven Knowledge + Procecess Automatization
Additional Information
At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
Legal
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.