It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
understand that achieving growth for our partners requires a culture of constant motion;
exploring new technologies, being ready to handle any challenge in a moment’s notice,
mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s
something you want to be a part of, apply today!
The Learning Experience Leader is responsible for helping Teammates develop language and
communication skills along with designing and expanding training and development programs.
The main tasks of the role are the following: design, develop, implement, track and measure
effectiveness of the learning intervention provided and is also expected to take part in a near
hire onboarding program.
As a Learning Experience Leader, think of yourself as a leader that sets the standards and
expectations through your conduct, work ethic, integrity, and character. You can also think of
yourself as a creator in a way that you must create and deliver end-user, partner, and distributor
training which includes curriculum, training, and exams, for all general preparatory courses prior
to enterprise endorsement. A Learning Experience Leader is expected to be a great
communicator with the ability to effectively describe complex ideas and processes, proficient in
time management, and is comfortable speaking and interacting in front of an audience.
Responsibilities:
● Conduct a study to identify training needs and schedule and facilitate appropriate
training sessions.
● Create a plan to prioritize intervention for each type of training need.
● Collaborate with the training manager in creating the training calendar for the year to
equip and fill in competency gaps.
● Design, develop, implement, measure effectiveness, and track strategic and tactical
Leadership and Communications Skills Trainings.
● Oversee and facilitate workshops and individual coaching sessions when appropriate.
● Prepare training aides such as module summaries, videos, and presentations.
● Train and guide new employees.
● Develop monitoring systems to ensure that progress of all employees in the program is
being tracked.
● Align with the established training strategy and determine the appropriate methodology
to be used.