Roles & Responsibilities:
Roles & Responsibilities:
· Welcome guests to the park in a warm and friendly manner.
· Courteously assist guests with questions and complaints
· Measure height of all persons entering the park as they purchase tickets enforce any height restrictions that the park may have
· Sell and collect tickets and season passes.
· Utilize Point of Sale (POS) equipment to accurately record financial transactions
· Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
· Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
· Check guests’ bags to ensure no prohibited items are brought into the park
· Monitor all guests exiting and re-entering the park
· Serve as primary point of contact for all general park questions and inquiries
· Convey park information, policies, and procedures to guests and other hosts in a timely, accurate, professional manner
· Courteously assist guests with questions and complaints via in-person, telephone, or email communications
· Deescalate guest concerns with a positive attitude
· Direct and transfer department specific requests to the appropriate manager
· Monitor all park communication including incoming calls and radio traffic
· Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
· Replenish Park maps while maintaining a clean work area
· Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.)
· Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
· Assist in other departments as needed
· All other duties assigned by leadership