Lead Esthetician - La Mer - Full Time - Brown Thomas Retail Store - Dublin
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Before you apply
LocationDublin,IE-D,Ireland
Work modeon-site
Typefull-time
SeniorityLead
Experience3+ yrs
DepartmentSales
Company size10,000+ people
First seenOct 30, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent
A minimum of three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment
Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols
Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention
Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships
Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service
Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events
Description
ROLE RESPONSIBILITIES
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Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
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Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
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Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
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Lead Esthetician education, capability assessment and certification across ROI.
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Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
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Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
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Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
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Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
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Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
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Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.
KEY BEHAVIOURS
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Lead by example through exceptional luxury service and treatment delivery.
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Coach and develop teams through observation, feedback and peer coaching.
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Think commercially, connecting services and education to sales, conversion and rebooking.
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Build strong partnerships across stores, Counter Managers, ASEM and Education.
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Use performance and Guest insights to identify opportunities and take action.
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Demonstrate flexibility, ownership and organisation across multiple locations.
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Consistently protect La Mer luxury, service and treatment standards.
Qualifications
QUALIFICATIONS AND EXPERIENCE
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Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
•
A minimum of three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment.
•
Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols.
•
Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention.
•
Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events.
•
Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships.
•
Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service.
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