Operational Oversight & Compliance
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Oversee day-to-day building operations, maintenance, fire and life safety systems and technical service delivery across the Industrial East Portfolio.
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Provide oversight of preventative maintenance programs, inspections and work orders, ensuring deficiencies and overdue items are appropriately assigned, escalated and resolved.
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Ensure compliance with QuadReal policies and applicable codes, regulations and operating standards.
Performance Reporting & Data Management
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Review operational performance reporting, including COVE preventative maintenance performance, Dynamics work-order and inspection activity, fleet driver-safety metrics and other operational KPIs.
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Use reporting and trend analysis to identify risks, recurring issues, outstanding items and opportunities for operational improvement.
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Ensure appropriate follow-up and accountability for identified deficiencies and performance issues.
Building & Technical Operations
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Provide technical leadership across HVAC and RTUs, electrical, plumbing, BAS, roofing and building envelope, and fire and life safety systems.
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Support troubleshooting, lifecycle planning, equipment replacement and capital decision-making.
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Provide technical guidance to Building Operators, Property Management and other stakeholders when complex building issues arise.
Preventative Maintenance & Asset Planning
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Support QuadReal’s Preventative Maintenance framework, lifecycle costing, equipment inventories and capital asset planning.
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Ensure preventative maintenance programs are effectively implemented and appropriately documented.
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Use equipment condition, maintenance history and operational data to support repair-versus-replacement and capital planning decisions.
Sustainability & Net Zero
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Identify and execute initiatives aligned with QuadReal’s Net Zero and ESG objectives, including energy reduction strategies, building automation optimization and capital upgrades.
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Monitor utility performance and identify opportunities to improve building efficiency.
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Collaborate with Sustainability and Environmental teams on energy, decarbonization and environmental initiatives.
Health, Safety, Risk & Compliance
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Promote a strong culture of safety, integrity and operational responsibility.
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Support Health & Safety programs, inspections, hazard assessments and emergency preparedness.
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Oversee environmental reporting, risk mitigation measures and operational compliance requirements.
People Leadership & Development
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Lead, coach and mentor Building Operators and Operations Coordinators, fostering accountability, continuous learning and strong performance.
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Maintain regular communication with team members and provide clear direction, feedback and support.
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Delegate responsibilities appropriately and provide employees with opportunities to develop their technical knowledge, problem-solving and decision-making capabilities.
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Encourage Building Operators to take ownership of their assigned properties and operational responsibilities while providing appropriate management oversight.
Contractor & Vendor Management
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Manage third-party service providers and contractors to ensure compliance with contracts, established scopes and performance expectations.
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Support procurement, tendering and RFP processes for building services and technical programs.
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Review contractor proposals, pricing and recommendations to ensure appropriate scope, value and operational requirements.
Tenant Improvements & Alterations
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Coordinate and provide technical review of tenant fit-outs, leasehold improvements and alteration requests in collaboration with Leasing and Property Management.
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Review drawings, specifications and proposed modifications for potential impacts to base-building systems, life safety, structural components, roofing and other building infrastructure.
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Ensure appropriate permits, consultant reviews, certifications and project close-out documentation are obtained where required.
Budgeting & Capital Projects
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Assist in preparing and executing annual operating and capital budgets.
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Track operating and capital variances and identify emerging risks or requirements.
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Support capital projects from scope development and procurement through construction, commissioning and close-out.
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Provide operational input into capital planning and equipment replacement priorities.
Property Inspections & Technical Audits
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Conduct regular property inspections and maintain appropriate oversight of building conditions and operating standards.
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Review technical audits, engineering reports and consultant recommendations.
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Support procurement and delivery of major building repairs and upgrades.
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Ensure deficiencies identified through inspections or technical reviews are appropriately tracked through completion.
Technical Recommendations & Problem Solving
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Provide clear and well-supported operational recommendations to Property Management and senior management.
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Recommendations should appropriately identify the issue, scope, technical considerations, pricing, available options, risks and recommended course of action.
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Exercise sound judgment in determining when matters can be resolved operationally and when additional consultant, management or specialist review is required.
Technology & Continuous Improvement
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Champion operational technology and continuous improvement, including COVE, smart-building platforms and other operational systems.
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Support the appropriate use of AI and data tools to improve reporting, asset information, equipment inventories, data verification, productivity and operational decision-making.
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Identify opportunities to simplify processes and improve consistency across the portfolio.
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Ensure technology and AI tools are used in accordance with established QuadReal technology, cybersecurity, privacy and approval requirements.
Cross-Functional Collaboration
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Collaborate with Property Management, Leasing, Development, Asset Management, Health & Safety, Sustainability, Environmental, IT, Finance, HR and other stakeholders.
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Provide Operations input into leasing requirements, tenant projects, capital planning and building-related decisions.
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Support the transition of newly developed or acquired properties into ongoing Operations, including commissioning, deficiency management, asset information and operational handover.
National Industrial Operations Collaboration
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Support National Industrial Operations initiatives and forums, sharing operational knowledge, lessons learned and best practices across regional portfolios.
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Collaborate with Operations colleagues nationally to promote consistency in building operations, preventative maintenance, technical standards, technology adoption and continuous improvement.
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Participate in the development and review of national operational standards, specifications, programs and best practices as required.
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Act as a key Operations contact for tenant and building-related matters and ensure timely resolution of operational issues.
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Promote high levels of customer satisfaction through consistent service delivery and proactive, professional communication.
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Work collaboratively with Property Management to support tenant relationships and overall building experience.