Customer Success Specialist - Vio
LocationBeirut, Beirut Governorate, Lebanon
Typefull-time
SeniorityEntry
ExperienceUp to 2 yrs
DepartmentAspire Software Lebanon
Company size1,001–5,000 people
PostedAug 19, 2026 · 1mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
0 to 2 years of experience in customer support, customer success, or a client-facing role
Fluent in English (spoken and written)
Comfortable with technology and genuinely curious about AI
A clear, friendly communicator who builds rapport easily
Organized, detail-oriented, and able to manage multiple tasks at once
Proactive and self-motivated — you take initiative without waiting to be told
French and Spanish are a strong plus
Experience with SaaS, automotive retail, or tech support is a plus but not required
Based in Europe and available to work CET or UK business hours
Skills
SaaS
AI
About the company
Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About the role
Role Overview
We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.
You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.
Responsibilities
What You Will Do
•
Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
•
Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
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Handle incoming support tickets and client inquiries in a timely, professional manner
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Help monitor account health and flag potential issues to the CSM team
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Conduct platform walkthroughs and training sessions with dealership staff
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Collect and document client feedback and relay it to the product and tech teams
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Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
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Collaborate closely with CSMs to ensure clients receive consistent, proactive support
Requirements
•
0 to 2 years of experience in customer support, customer success, or a client-facing role
•
Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients
•
Comfortable with technology and genuinely curious about AI
•
A clear, friendly communicator who builds rapport easily
•
Organized, detail-oriented, and able to manage multiple tasks at once
•
Proactive and self-motivated — you take initiative without waiting to be told
•
Experience with SaaS, automotive retail, or tech support is a plus but not required
•
Based in Europe and available to work CET or UK business hours
Benefits
Why Join Viova?
•
Work at the intersection of automotive retail and AI — a market that is growing fast
•
Clear growth path to a full CSM role as the team expands. We promote from within
•
Join an international, collaborative team that moves quickly and values your input
•
Competitive salary with access to cutting-edge technology
•
Make a real difference for dealerships and their customers every day
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