Systems Administrator I
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Before you apply
Salary$63k – $79k
LocationBoulder, CO
Work moderemote · United States
Typefull-time
SeniorityEntry
Experience4+ yrs
Company size14+ people
PostedOct 27, 2026 · 1w ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in a computer-related field; or equivalent combination of education and relevant customer-facing IT experience
Hands-on facilitation, system administration, maintenance, and troubleshooting for Microsoft Windows and Apple Macintosh environments
Outstanding customer service, empathy, interpersonal communication, and a passion for enabling scientific workflows
Assist end users with minor AI facilitation, providing foundational guidance and troubleshooting within enterprise AI tools like Claude and Gemini
Building strong relationships with lab personnel, understanding their unique computing needs, and advocating for customer-focused solutions
Technical aptitude
Collaboration with partner technical teams (network engineers, multimedia support)
Skills
Microsoft Windows
Apple Macintosh
Claude
Gemini
Position Type:
Regular
Visa Sponsored Job:
No
Relocation Assistance Eligible:
No
Hiring Range:
63,290.00 USD - 79,120.00 USD
*Final salary and rates are based on education, experience, and skills relevant to the role.
Application Closes at 11:59 pm Mountain Time on:
2026-11-16
About The Role
Works as part of the Research Computing Facilitation group within NCAR Research IT, serving as a key partner dedicated to removing technical barriers so that scientists, researchers, and staff can focus on their research. This role provides hands-on facilitation, system administration, maintenance, and troubleshooting for Microsoft Windows and Apple Macintosh environments across NCAR labs. While technical aptitude is essential, outstanding customer service, empathy, interpersonal communication, and a passion for enabling scientific workflows are paramount for this position—at times taking priority over purely technical depth. The position is also expected to assist end users with minor AI facilitation, providing foundational guidance and troubleshooting within enterprise AI tools like Claude and Gemini. The successful candidate will excel at building strong relationships with lab personnel, understanding their unique computing needs, and advocating for customer-focused solutions that advance NCAR’s scientific mission within a supportive team environment.
The salary range for this position is $63,290 - $79,120.
Job Description
Education Requirement:
Bachelor’s degree in a computer-related field; or equivalent combination of education and relevant customer-facing IT experience (e.g., Associate’s degree and four years of hands-on technical support experience).
Research Computing Facilitation & User Support:
Serves as a primary liaison and direct point of contact for NCAR labs and employees, helping end users overcome IT obstacles to advance their scientific work. Delivers high-touch in-person, online, and telephone assistance using active listening, patience, and clear communication. Follows NRIT workflows to resolve issues reported through Service Desk and direct channels. Collaborates with partner technical teams (network engineers, multimedia support) to advocate for and deliver seamless user-centric solutions.