Front Office Manager
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Before you apply
LocationGrand Gardner Hotel, Valparaiso, IN
Work modeon-site
Typefull-time
SeniorityMid
DepartmentGrand Gardner Hotel
EquityIncluded
Company size201–500 people
PostedNov 2, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experienced and guest-focused
Hands-on hospitality professional who enjoys supporting team members
Organized
Dependable
Comfortable balancing guest service responsibilities with operational leadership
Deliver exceptional guest service while maintaining a welcoming and professional atmosphere
Lead and support front desk team members in daily operations
Assist with scheduling, training, coaching, and performance management
Monitor reservation activity, room availability, guest requests, and service recovery efforts
Ensure compliance with cash handling, guest accounting, and hotel operating procedures
Work closely with housekeeping, maintenance, food and beverage, and leadership teams
Manage multiple priorities while maintaining attention to detail
Work a flexible schedule, including evenings, weekends, holidays, and occasional overnight support when needed
Remain standing and walking for extended periods during shifts
Frequently use computers, phones, and other office equipment
Occasionally lift and carry items weighing up to 25 pounds
Move throughout guest and hotel public areas as needed
Maintain focus and professionalism in a fast-paced hospitality environment
Previous hotel front office or hospitality management experience
Experience scheduling staff
Experience managing reservations
Experience handling guest concerns
Experience overseeing daily hotel operations
Familiarity with hotel property management systems
Familiarity with Microsoft Office applications
EEO/Veteran/Disability
Skills
Microsoft Office
Benefits
Employee stock ownership plan
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Dining discounts
Flexible scheduling
Professional development
About the company
Urschel, a 100% employee-owned company, is seeking an experienced and guest-focused Front Office Manager to join the team at the Grand Gardner Hotel. The Grand Gardner Hotel is an Urschel Development property located in downtown Valparaiso, Indiana. Urschel Development is a wholly owned subsidiary of Urschel Laboratories in Chesterton, Indiana.
The Grand Gardner Hotel is an independent boutique hotel featuring 58 guest rooms and suites, a speakeasy, banquet space, and welcoming shared spaces. As part of our employee-owned culture, every team member contributes to the hotel’s success. We believe that excellent guest experiences are the result of employees who understand how their work impacts guests, coworkers, and the overall operation of the business.
At Grand Gardner Hotel, we value teamwork, accountability, and pride in a job well done. Whether serving guests directly or supporting operations behind the scenes, each employee-owner plays an important role in maintaining the high standards that define our property.
Why You’ll Love Working at the Grand Gardner Hotel:
•
Employee Stock Ownership Plan (ESOP), Stock Issued Annually
•
Accrued Paid Time Off & Holiday Pay
•
Health, Dental, & Vision Insurance
•
Free Health Clinic (Available to Employees and Their Dependents)
•
401(k) with Employer Matching
•
Free Life Insurance
•
Hotel stay and on-property dining discounts
•
Flexible scheduling whenever possible
•
Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
•
Professional Development Support
•
Support for Community Involvement/Philanthropy
About the role
The Front Office Manager is responsible for overseeing all front office operations and ensuring guests receive exceptional service from arrival through departure. This position leads the front desk team, coordinates daily operations, supports training and development efforts, and works collaboratively with other hotel departments to create a seamless guest experience. The Front Office Manager plays a key role in maintaining service standards, operational efficiency, and guest satisfaction throughout the property.
Requirements
The ideal candidate is a hands-on hospitality professional who enjoys supporting team members, solving problems, and building positive guest relationships. Successful candidates are organized, dependable, and comfortable balancing guest service responsibilities with operational leadership. Previous hotel front office or hospitality management experience is preferred, along with experience scheduling staff, managing reservations, handling guest concerns, and overseeing daily hotel operations. Familiarity with hotel property management systems and Microsoft Office applications is highly desirable.
Responsibilities
Candidates should be able to:
•
Deliver exceptional guest service while maintaining a welcoming and professional atmosphere.
•
Lead and support front desk team members in daily operations.
•
Assist with scheduling, training, coaching, and performance management.
•
Monitor reservation activity, room availability, guest requests, and service recovery efforts.
•
Ensure compliance with cash handling, guest accounting, and hotel operating procedures.
•
Work closely with housekeeping, maintenance, food and beverage, and leadership teams.
•
Manage multiple priorities while maintaining attention to detail.
•
Work a flexible schedule, including evenings, weekends, holidays, and occasional overnight support when needed.
Physical Requirements
•
Remain standing and walking for extended periods during shifts.
•
Frequently use computers, phones, and other office equipment.
•
Occasionally lift and carry items weighing up to 25 pounds.
•
Move throughout guest and hotel public areas as needed.
•
Maintain focus and professionalism in a fast-paced hospitality environment.
Hiring process
If you are seeking an outstanding career opportunity, visit the Urschel careers link directly at http://www.urschel.com/careers or find us on Facebook or LinkedIn.
Legal
EEO/Veteran/Disability
Date Posted: 11/2/2026
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