Win the technical evaluation
● Partner with Sales to qualify opportunities, lead technical discovery, and scope evaluations against the customer’s real success criteria — not a generic checklist.
● Design cluster and workload architectures that map to business outcomes: time-to-first-token, tokens/sec, MFU, cost per training run, reliability targets.
● Own POCs end-to-end — scope, benchmarks, success metrics, timeline, stakeholder alignment.
● Take customers from signature to first successful production training run: provisioning, environment setup, validation benchmarks, and the unglamorous debugging in between.
● Serve as the named technical owner for your accounts after launch. You’re responsible for architecture reviews, capacity planning, performance and cost optimization, and technical workload reviews.
● Spot expansion before the customer asks: where they’re capacity-constrained, what’s coming on their roadmap, and what it will take to serve it.
● Create the assets the SA team runs on: demo environments, benchmarking harnesses, reference architectures, onboarding runbooks, evaluation playbooks, and competitive material.
● Be the highest-signal feedback loop into Product, Engineering, and Research — recurring gaps, competitive losses, and what customers actually ask for once they’re in production.