Field Operations Supervisor
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Before you apply
Salary$52k – $59k
LocationCampus: Tempe
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentService and Support
Company size10,000+ people
PostedOct 16, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field
Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Experience in ASU Parking and Transportation Services operations
Experience with parking enforcement, dispatch, field services, customer service, or parking event operations
Experience supervising employees in a fast-paced operational environment
Experience coordinating large-scale special events
Experience using AIMS, Amano, Genetec, or comparable parking management systems
Experience operating parking access and revenue control equipment
Experience with Microsoft Office Suite, Workday and other business software
Experience taking electronic payments and reconciling revenue
Experience serving as a Department Time Administrator or equivalent payroll/timekeeping role
Experience with recruitment, onboarding, employee training, and performance management
Demonstrated ability to lead multiple teams across varying shifts and operational functions
Demonstrated customer service experience
Experience maintaining accurate records and preparing operational reports
Excellent communication skills with strong attention to grammar and detail
Demonstrated ability to make sound decisions under pressure while managing multiple priorities
Valid U.S. Driver's License with an acceptable motor vehicle record
Skills
AIMS
Amano
Genetec
Microsoft Office Suite
Workday
Job Profile:
Service and Support Manager 1
Job Family:
Service and Support
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Manages operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in management of materials movement, event support, and providing customer service.
Job Description:
Position Salary Range:
$51,500 - $59,000 annually; DOE
Essential Duties:
•
Supervises the activities of subordinates.
•
Tracks and monitors expenditures against budget allocations.
•
Develops reports on area operations such as money collected, expenditures, broken/repaired equipment, statistics on number of passengers or citations written, etc.; submits to manager.
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Conducts briefing at beginning of parking enforcement officer shifts.
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Develops policies and procedures used in areas under supervision; obtains management approval when appropriate.
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Performs vehicle inspections and schedules and monitors, maintenance; orders repairs or maintenance of parking meters, gate access arms, card readers and vehicles.
•
Monitors and checks collection, recording and deposit of monies collected from meters.
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Evaluates and resolves problems presented by staff or others.
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Provides advice/consultation to groups or personnel such as the Parking Appeals Board.
•
Trains new personnel and/or provides training materials and leadership to others for training.
Desired Qualifications:
•
Experience in ASU Parking and Transportation Services operations.
•
Experience with parking enforcement, dispatch, field services, customer service, or parking event operations.
•
Experience supervising employees in a fast-paced operational environment.
•
Experience coordinating large-scale special events.
•
Experience using AIMS, Amano, Genetec, or comparable parking management systems.
•
Experience operating parking access and revenue control equipment.
•
Experience with Microsoft Office Suite, Workday and other business software.
•
Experience taking electronic payments and reconciling revenue.
•
Experience serving as a Department Time Administrator or equivalent payroll/timekeeping role.
•
Experience with recruitment, onboarding, employee training, and performance management.
•
Demonstrated ability to lead multiple teams across varying shifts and operational functions.
•
Demonstrated customer service experience.
•
Experience maintaining accurate records and preparing operational reports.
•
Excellent communication skills with strong attention to grammar and detail.
•
Demonstrated ability to make sound decisions under pressure while managing multiple priorities.
•
Valid U.S. Driver’s License with an acceptable motor vehicle record.
Working Environment:
•
Works both indoors and outdoors in varying weather conditions, including extreme heat, cold, rain, and other environmental conditions.
•
Frequently walks, stands, climbs stairs, bends, and performs physical activities for extended periods.
•
Operates university vehicles, golf carts, and other department equipment.
•
Regularly lifts and carries materials weighing up to 35 pounds.
•
Works in an office environment requiring prolonged computer use and operation of standard office equipment.
•
Utilizes two-way radios, handheld technology, parking equipment, and other communication devices.
•
Supports parking operations during evenings, nights, weekends, holidays, and major university events.
•
Adheres to all University Safety policies and procedures.
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Enforces departmental policies regarding parking operations, attendance, revenue handling, safety, and customer service.