• Demonstrates knowledge and skills necessary to provide care appropriate to the age of
the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are
addressed.
• The front desk will work as a team and complete the tasks that they are responsible for
but will always be prepared to assist others as needed.
Productivity and Quality
• Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If
you are on the phone during their arrival, please let the patient know that you will be with
them in a moment.
• You will address each patient by their last name.
• You must answer each call within 3 rings.
• When you are addressing patients calling on the phone, each patient should receive a
sincere and pleasant greeting.
• Every call should be answered with, “Good morning (afternoon), Sea Mar Community
Health Centers, this is _______, how may I direct your call?”
• At no time should any call be placed on hold for longer than 2 minutes without
checking in with the patient.
Personnel and Performance Metrics
• Adhere to schedule and be prepared to provide services by 8am each day.
• Provider services using AIDET skills at all times.
• Complete quality care gaps for 100% of patients treated.
• Provider services to a minimum of ten patients a day.
• Strongly support Follow My Health enrolment.
• Close chart notes within 24 hours of service.
• Must be able to support and maintain an average of 21 patient visits a day for a full days
schedule per provider (MD) and an average of 18 patient visits per day per provider
(ARNP/PA).
Qualifications
To perform this job successfully, an individual must be able to;
• Perform each essential duty satisfactorily.
• Pass the Pre-hire competency test.
• Pass the 90 day Probationary period Competency Test.
• Be able to troubleshoot office equipment.
• Good organizational skills.
Be a detailed oriented person.
• Be able to answer a multi-line telephone system in a professional manner.
• A typing speed of 35 wpm is required.
• Word Processing skills are desirable.
• Have good written and verbal skills.
• Bilingual English/Spanish preferred.
• Vast knowledge of medical records system is desirable.
Ability to
• Add, subtract, multiply, and divide.
• Be able to effectively utilize a 10 key adding machine.
Education, Certificates, Licenses, Registrations, and Medical Screening
• High School Diploma or General Education Degree (GED)required.
• Previous experience in a medical and/or dental setting preferred.
• TB test annually.
Additional Requirements
Pre-hire and annual employee health screening required
Annual influenza vaccine required. Only exception is for employees with a medical or religious
exemption approved by Administration. Employees with an approved medical or religious
exemption must wear a mask at all time during the flu season.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment ranges from moderate to high. The employee is required to
share workspace with other employees. Adequate lighting and equipment are available to the employee.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to:
• Type, frequently stand and sit, turn and reach.
• This position requires repetitive motion.
• The employee must occasionally lift and/or move up to 50 pound.
• Specific visions abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.