Principal Professional Services Consultant
Read straight from Captivate IQ's careers page, verified 15h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationRemote
Work moderemote · United States
Typefull-time
SeniorityLead
Experience10+ yrs
DepartmentCustomer Experience, Professional Services Team
Company size51–200 people
PostedOct 15, 2026 · 3w ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Background in sales compensation, as a consultant or as an administrator/practitioner using a comp tool in-house
10+ years of experience as a consultant or implementation professional, with demonstrated project leadership
Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar); comfort with object-oriented and relational data concepts
Excellent time management, able to move seamlessly between client meetings and hands-on build work, prioritizing across multiple engagements
Friendly, obsessively customer-focused, and service-oriented, with strong problem-solving instincts
Strong communication, analytical, and collaboration skills; comfortable working independently while knowing when to seek guidance
A startup mindset, comfortable with ambiguity in a fast-changing environment
Background at a SaaS/technology company
SQL experience
Experience with AI implementation
Experience with CaptivateIQ or a competitor's sales compensation software (e.g., Xactly, Varicent, SAP Commissions)
Proficiency with CRMs (e.g., Salesforce) or ERPs (e.g., NetSuite)
Participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
Skills
Excel
SQL
Salesforce
NetSuite
About the company
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we’re expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
CaptivateIQ’s Professional Services team partners with customers after the deal closes to bring their sales compensation programs to life inside CaptivateIQ, from business requirements and comp plan design through data structure, build-out, UAT, and go-live, before handing off to Customer Success. Depending on company size and plan complexity, implementations run anywhere from 10 weeks to a year.
We’re hiring a Principal Professional Services Consultant to join a growing team leading these implementations end-to-end. This is a highly client-facing role: you’ll move fluidly between customer meetings and hands-on build work, owning the project timeline while managing customer expectations along the way. It’s a strong fit for someone who thrives in ambiguity, enjoys solving complex compensation problems, and wants the pace and ownership of a fast-moving, startup environment.
What You’ll Do
•
Lead full-cycle CaptivateIQ implementations, from requirements and comp plan design through data structure, build-out, UAT, and go-live, designing configurations that make each customer’s plan efficient and repeatable.
•
Own project timelines across multiple concurrent implementations, setting expectations with customers and internal stakeholders.
•
Serve as the primary client-facing contact, building trust with customer admin teams and handing off cleanly to Customer Success at go-live.
•
Scope new implementation or post-implementation services and support related negotiations as needed.
•
Become an expert in CaptivateIQ and sales commission structures, partnering with Product Managers, Customer Success Managers, and Sales throughout the engagement.
•
Proactively escalate project and account risks, maintain your billable utilization target, and define team best practices that raise the bar for delivery quality.
What You’ll Bring
•
Background in sales compensation, as a consultant or as an administrator/practitioner using a comp tool in-house.
•
10+ years of experience as a consultant or implementation professional, with demonstrated project leadership (managing other consultants is not required).
•
Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar); comfort with object-oriented and relational data concepts.
•
Excellent time management, able to move seamlessly between client meetings and hands-on build work, prioritizing across multiple engagements.
•
Friendly, obsessively customer-focused, and service-oriented, with strong problem-solving instincts.
•
Strong communication, analytical, and collaboration skills; comfortable working independently while knowing when to seek guidance.
•
A startup mindset, comfortable with ambiguity in a fast-changing environment, with a clear sense of why that environment is the right fit for you.
•
Background at a SaaS/technology company.
Nice to Have
•
SQL experience.
•
Experience with AI implementation.
•
Experience with CaptivateIQ or a competitor’s sales compensation software (e.g., Xactly, Varicent, SAP Commissions).
•
Proficiency with CRMs (e.g., Salesforce) or ERPs (e.g., NetSuite).
Legal
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States