Technical Specialist
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Before you apply
LocationPhoenix, Arizona, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Related IT Experience: 1+ Years
Customer Service Experience: 1+ Years
Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
Work with users locally and remotely
Ensure that all requests from user are logged and right procedures are followed
Prioritize and organize effectively
Work with little supervision
Able to lift up to 50 lbs
Proficient in using Microsoft Windows and Microsoft Office products
Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components
Installing software, applications, and patches
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Skills
Microsoft Windows
Microsoft Office
Windows-based PC hardware
PC components
VoIP
Webex
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
About the role
Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
Responsibilities
As a Technical Specialist I you’ll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.
WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST
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Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
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Verifying the integrity of accessories and cleaning the equipment
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Installing RAM, hard drives and other PC components
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Keeping asset management data up to date and refreshing end-of-life PC equipment
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Analyzing, testing, evaluating and deploying new products and services
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Supporting remote/offsite access for end users
In this role you’ll work individually and within a team in a call center environment. You’ll excel if you have good communication and customer service skills to relate with end users, team members and support workers.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
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Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
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Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
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Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
•
Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches
Benefits
Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.