This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
About the company
Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.
The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.
Key Responsibilities
High-Volume Call Handling
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Handle 175–225 calls per day through an auto-dialer system
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Engage with leads in real-time as calls are presented via dialer
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Maintain consistent energy, tone, and efficiency across a high volume of interactions
Appointment Booking
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Follow structured scripts and call flows to guide conversations
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Book qualified in-home appointments for the sales team
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Keep conversations focused on securing appointments rather than selling services
Lead Qualification
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Ask key qualifying questions related to location, timing, and interest
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Ensure appointments meet required criteria before booking
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Avoid over-selling or deviating from the defined process
CRM & System Management
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Accurately update and manage lead data within LeadPerfection
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Track call outcomes, appointment status, and follow-ups
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Maintain clean and organized pipeline data
Dialer & Workflow Execution
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Operate within a predictive dialer environment using Five9
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Manage callbacks and follow-ups as needed
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Work efficiently within a structured, queue-based workflow
Adaptability & Process Alignment
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Adapt quickly to script updates, campaign changes, and shifting priorities
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Remain coachable and open to feedback
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Maintain performance consistency in a repetitive, fast-paced environment
Qualifications
Experience
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2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles
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Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred
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Experience working with auto-dialers or predictive dialer systems preferred
Skills
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Ability to control and guide conversations efficiently toward booking outcomes
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Comfortable handling high call volume with speed and consistency
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Strong listening skills and ability to follow structured scripts naturally
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Process-driven and execution-focused mindset rather than sales-driven
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Comfortable working within structured systems and clear KPIs
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Resilient, consistent, and able to manage repetitive tasks effectively
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Coachable, adaptable, and responsive to feedback and change
What Success Looks Like
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Consistently handling high daily call volumes (175+ calls/day)
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Strong and consistent appointment booking rates
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High accuracy in CRM updates and lead tracking
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Ability to remain focused, efficient, and consistent throughout the workday
Opportunity
This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact.
Application Process:
To be considered for this role these steps need to be followed: