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Claims Finance Administrator (Insurance)
Department
Claims Finance / Finance
Reporting To
Claims Finance Manager / Claims Finance Business Partner
Job Purpose
The Claims Finance Administrator supports the financial management of insurance claims by ensuring accurate processing, recording, and reporting of claim-related financial transactions. The role plays a key part in maintaining robust financial controls across claims payments, reserves, recoveries, and reinsurance, ensuring compliance with internal policies, delegated authorities, and regulatory requirements.
Key Responsibilities
Claims Financial Processing
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Process and validate claims payments, including indemnity, fees, and expense payments, in accordance with policy terms and delegated authority limits
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Ensure accurate posting of claims costs, reserves, and recoveries within claims and finance systems
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Monitor payment requests to ensure appropriate approvals, coverage checks, and documentation are in place
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Support the processing of salvage and subrogation recoveries
Reserving & Reconciliation
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Assist in the setup, maintenance, and review of claim reserves in line with reserving guidelines
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Reconcile claims transactions between claims systems, general ledger, and bordereaux (where applicable)
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Investigate and resolve discrepancies in claims balances, suspense accounts, and aged items
Reinsurance & Third Parties
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Support reinsurance recoveries, including excess of loss and quota share arrangements
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Assist with the preparation and review of reinsurance bordereaux and statements of account
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Liaise with brokers, reinsurers, TPAs, and third-party suppliers to resolve finance-related queries
Month-End & Reporting
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Support month-end and quarter-end close processes, including accruals, journals, and variance analysis
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Produce regular claims finance reports, such as paid vs reserved analysis, large loss tracking, and aged recoverables
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Provide financial data to support actuarial, underwriting, and management reporting
Controls, Audit & Compliance
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Ensure claims financial activity complies with internal controls, SOX (where applicable), and regulatory requirements (e.g. FCA / PRA)
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Assist with internal and external audits by providing supporting documentation and reconciliations
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Maintain accurate and auditable claims financial records
Process Improvement & Administration
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Maintain high-quality documentation and data within claims management systems
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Identify opportunities to improve claims finance processes, controls, and reporting
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Act as a key point of contact for finance-related queries from claims handlers and operational teams
Skills & Experience
Essential
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Experience in a claims finance, insurance operations, or financial administration role
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Strong numerical skills with high attention to detail and accuracy
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Experience working with claims management systems and financial ledgers
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Good knowledge of Microsoft Excel, including basic reconciliations and data analysis
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Ability to work effectively in a regulated and deadline-driven environment
Desirable
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Experience in general insurance, London Market, or commercial insurance
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Understanding of claims reserving, reinsurance structures, and recoveries
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Exposure to actuarial or underwriting data and reporting
Qualifications
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AAT qualification or working towards a professional finance qualification (ACCA, CIMA, or equivalent) desirable
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GCSEs (or equivalent) including Maths and English
Personal Attributes
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Detail-oriented, organised, and methodical
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Strong communication skills with confidence to challenge and escalate where appropriate
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Ability to work collaboratively across claims, finance, underwriting, and actuarial teams
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High standards of integrity and confidentiality
Working Arrangements
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Hybrid or office-based working
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Flexibility required during month-end, quarter-end, and year-end close processes
Legal
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.