Limitless Care is looking for a Customer Care Delegate to join our team and ensuring our customersā needs are met with exceptional speed and accuracy.
Role Overview:
You will represent Limitless Care, ensuring our customersā needs are met with exceptional speed and accuracy. Your focus will be on providing high-quality transactional support, resolving immediate issues, and consistently delivering on our brand promise to every member of our community.
Key Responsibilities:
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Inquiry Management: Handle daily customer interactions across multiple channels (Phone, Email, Chat) with a focus on First Contact Resolution.
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Problem Diagnosis: Analyze customer issues to identify root causes and provide tailored solutions.
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Data Entry: Update and maintain accurate customer records and interaction logs in the CRM.
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Standard Escalations: Recognize when an issue falls outside of standard policy and escalate it to the appropriate department.
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Product Knowledge: Maintain up-to-date knowledge of all company products, services, and promotions.
Requirements
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Fresh graduates or at least 1 year of experience at TPA
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Exceptional communication skills with an empathetic ācustomer-firstā mindset.
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Ability to work accurately under pressure in a fast-paced environment.
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Strong organizational skills and experience with CRM tools.