Customer Service Representative
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Before you apply
LocationShanghai,China
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
Company size10,000+ people
PostedSep 14, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery
Arrange the in-land delivery to the customers
Follow up AR with financial team
Monthly review of delivery cost with logistic staff
Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.)
Manage the document filing and support audit activity
Effectively handle customer inquiry and complaints, and give feedback in a timely manner
Contribute and drive for continuous process improvement
Bachelor's degree in International Trading or relative majors
At least 5 years customer service experience in chemical manufacturing/distribution/trading company
Understand order fulfillment process
Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.
Good interpersonal and communication skills
Effective communication in oral & written English
Strictly adhere to international trade compliance rules and follow designed business processes
1. Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery. Arrange the in-land delivery to the customers.
2. Follow up AR with financial team. Monthly review of delivery cost with logistic staff.
3. Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity.
4. Effectively handle customer inquiry and complaints, and give feedback in a timely manner.
5. Strictly adhere to international trade compliance rules and follow designed business processes. Contribute and drive for continuous process improvement.
KEY REQUIREMENTS
- Education: Bachelor’s degree in International Trading or relative majors
- Experiences: At least 5 years customer service experience in chemical manufacturing/distribution/trading company.
Know-how/skills:
- Understand order fulfillment process
- Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.
- Good interpersonal and communication skills
- Effective communication in oral & written English
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