At a glanceSummarised by Seekless from the posting.
Must have6
High School Diploma/GED
Demonstrated ability to provide exceptional customer experience
Embrace and adopt new tools and processes
Drive sales outcomes
Lead and inspire teams
Create quality results
Nice to have2
12+ months as a Neighborhood Retail Associate Manager
12+ months as an Associate Coach in Care
Benefits
Stock grant
Employee stock purchase plan
401(k)
Money coaching
Benefits
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
About the role
Job Overview
As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer’s lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.
Job Responsibilities:
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Sells appropriate products, features, and services based on customer needs.
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Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
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Coach in all directions and provide actionable feedback that improves performance.
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Takes ownership of store performance.
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Lead by example in training completion and staying up to date on product and service knowledge.