The Customer Success Manager plays a pivotal role in driving the success of our largest regional customers - primarily in the AECO (Architecture, Engineering, Construction, and Owner) industry in Singapore - by overseeing how they are onboarded with Autodesk solutions, adopt them effectively, and expand their use to achieve impactful business outcomes. Given the growing demand from our valued customers headquartered in Singapore, this is an additional headcount we have based in the region.
In this senior role, you will manage your own portfolio of 10-15 of the largest regional customers within the AECO industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Your customers will have clear business justifications to nurture and grow their investment in the Autodesk partnership.
Additionally, you will leverage data-driven insights to enable proactive engagement with customers, addressing potential risks such as low product adoption or customer churn.
You will collaborate with Autodesk Sales, Customer Success, Renewals, Marketing, and Channel Partner teams to ensure the success of an assigned set of regional customers.
You will report to the Senior Manager, Customer Success - APAC Emerging Markets and have team members across India, ASEAN, and China. You will also be part of the broader APJ Customer Success Organisation with Customer Success Managers also in Australia, Japan, and Korea.
Autodesk offers a flexible working environment, with this role based in Singapore.