Membership Executive (Upselling/ Inside Sales) - French Speaker

LocationBarcelona, CT, es
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentSales
Company size1,001–5,000 people
PostedSep 28, 2026 · 2w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Minimum 2 years experience in Customer facing roles such as Business development or SDR
Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
Passion for excellent customer service
Comfortable dealing with unhappy customers
Ability to interpret data to identify actions
Professional fluency in French and English
Foundational understanding of AI concepts
Comfortable presenting to large groups
Team player
Autonomous and proactive
Comfortable working in a fast paced, high-growth environment
Enthusiasm and motivation to improve customer experience
Proactive in suggesting, designing and implementing ideas and improvements
Digital marketing experience
Experience with Salesforce or CRM software
Skills
Salesforce
Benefits
Flexible hours
Wellness allowance
Mental health support
Referral bonus
Learning and development
Hybrid work
Remote work abroad
Meal vouchers
Transportation vouchers
Dental insurance
Life insurance
Health insurance
Paid volunteer time
Paid moving day
Paid time off
Summer hours
Remote stipend
Company Description
Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
About the role
We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.
Duties include (but are not limited to):
Market management and development:
•
Manage our existing French market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
•
Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
•
Use available data to drive targeted actions to achieve objectives
Improve and implement:
•
Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them
Communicate:
•
Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
•
Communicates value to customers on regional initiatives
•
Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
•
Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
•
Share best practices, success stories and lessons learned with global colleagues
•
Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience
Be pro-active:
•
Identify and suggest process improvements to improve team efficiency
•
Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
•
Identify additional revenue opportunities to develop the rated company offering
•
Represent the voice of the rated customer within EcoVadis
Qualifications
Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
•
Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
•
Passion for excellent customer service
•
Comfortable dealing with unhappy customers
•
Ability to interpret data to identify actions
•
Professional fluency in French and English as a must
•
Foundational understanding of AI concepts
•
Digital marketing experience a plus
•
Comfortable presenting to large groups
•
Team player
•
Autonomous and proactive
•
Experience with Salesforce or CRM software preferred
•
Comfortable working in a fast paced, high-growth environment
•
Enthusiasm and motivation to improve customer experience
•
Proactive in suggesting, designing and implementing ideas and improvements
Additional Information
•
Location: Barcelona - hybrid
•
Start date: ASAP
•
Contract of Employment - Full time
In return for your expertise, we offer:
•
Support with all the necessary office and IT equipment
•
Flexible working hours
•
Wellness allowance for mental and physical wellbeing
•
Access to professional mental health support
•
Referral bonus policy
•
Learning and development
•
Sustainability events and community involvement
•
Peer recognition program
•
Employee-led resource groups
•
Hybrid work organization
•
Remote work from abroad policy
•
Meals and Transportation Vouchers (Cobee card)
•
Dental Benefits
•
Life & Accident Insurance + Private Health Insurance
•
Paid employee volunteer day
•
Paid moving day (1/year)
•
Time off: 1 Community Service Day + 1 Personal Day
•
Summer Hours in July and August (36 hours per week)
•
Hybrid Monthly Allowance for electricity and Internet
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you! Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.
Hiring process
Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.
Legal
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).
Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.
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