LocationBerlin HQ, Berlin Office; Remotely in Germany
Work modehybrid
Typefull-time
SeniorityLead
Experience10+ yrs
DepartmentEngineering
Company size201–500 people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have15
Typically 10–12+ years of experience
Track record of org-level or industry-level impact
Deeply experienced in enterprise-scale systems
Deeply experienced in multi-team architecture leadership
Equally comfortable flying high (strategic vision) and diving deep (technical details)
Thrives in ambiguous, high-stakes environments with a strong sense of urgency
Embodies Parloa's ambition: to build Europe's leading engineering culture and a world-class AI platform
Motivated by making the impossible possible and building something iconic
Ability to code every day
Ability to define and drive technical strategy across multiple teams and org-wide initiatives
Ability to lead team architecture and ensure solutions scale globally for enterprise adoption
Ability to balance short-term velocity with long-term resilience
Remains hands-on - writing foundational code, leading design reviews, or refactoring key systems
Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands
Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism
Skills
TypeScript
Node.js
React
Python
FastAPI
Kubernetes
MongoDB
Azure
Kafka
NATS
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
Join us in reimagining customer experience with Agentic AI. As a Staff, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.
Areas of ownership:
•
Deliver business value by writing code every day.
•
Define and drive technical strategy across multiple teams and org-wide initiatives.
•
Lead team architecture and ensure solutions scale globally for enterprise adoption.
•
Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
•
Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
•
Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
•
Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Legal
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.