Customer Services Administrator
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Before you apply
LocationBradford, United Kingdom
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 8, 2026 · 3w ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
Strong attention to detail and a careful approach to data entry
Friendly, helpful attitude when dealing with customers and colleagues
Empathy and professionalism
Reliability, punctuality, and a commitment to completing tasks on time
Clear communication skills
Strong Word and Excel skills
Math’s and English GCSE
Skills
Word
Excel
What You Can Expect:
We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.
About the company
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
What You Bring:
Main duties:
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Develop an understanding of Rhenus products, services, and basic logistics processes.
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Handle inbound customer queries via phone, email, or portals
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Process orders, amendments, and cancellations
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Provide clear, accurate updates on orders, deliveries, or service issues
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Monitor order progress and flag risks early
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Manage expectations professionally and proactively
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Build trust through consistent, solution-focused communication
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Investigate service failures, delays, or discrepancies
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Liaise with operations, warehouse, transport, and planning teams
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Identify root causes and propose corrective actions
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Escalate issues appropriately when needed
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Maintain accurate customer records and system updates
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Ensure documentation is complete and compliant
What you bring:
•
Strong attention to detail and a careful approach to data entry.
•
A friendly, helpful attitude when dealing with customers and colleagues.
•
Empathy and professionalism
•
Reliability, punctuality, and a commitment to completing tasks on time.
•
Clear communication skills
•
An interest in logistics, customer service, and developing professional skills.
•
Strong Word and Excel skills.
•
Math’s and English GCSE