Phoenix Field Technical Services Manager
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LocationPhoenix, AZ; Arizona, US Offsite
Work modeon-site
Typefull-time
SeniorityLead
DepartmentMission Critical Networks Field Technical Services
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live5d ago
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Motorola Solutions is a global leader in professional mobile communications, backed by a rich legacy of technological innovation and an extensive worldwide footprint. Our primary focus is delivering and sustaining mission-critical digital mobile communication systems for government and public safety agencies.
Within this framework, the Mission Critical Networks Field Technical Services Organization ensures the operational readiness and long-term sustainment of critical first responder infrastructure. Our teams support comprehensive land mobile radio (LMR) networks, Next-Gen 911, computer-aided dispatch (CAD), and integrated command center voice, video, and data technologies.
Job Description
The T7 Mission Critical Networks Field Technical Services Manager leads the Phoenix, Arizona-based Motorola Service Center (MSC) and Field Service Organization (FSO). This position oversees a multidisciplinary technical team, comprising Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administrators—delivering subscriber technical support, high-quality installation services, and above-contract maintenance work.
Based in Phoenix, AZ, this role manages regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational touchpoints across the Western U.S. region. Success in this position is measured by high customer satisfaction, timely execution of contractual obligations, and efficient, budget-conscious team leadership.
Operational & Customer Excellence
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Oversee day-to-day service operations to meet and exceed customer expectations, SLAs, and regional financial targets.
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Build and maintain a culture of responsiveness and exceptional customer service, fostering long-term trust and repeat business.
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Direct and manage customer engagements, maintaining decisive leadership during critical system outages or high-pressure crisis situations.
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Oversee the operation and ongoing management of the Motorola Airtime System within the region.
Team Leadership & Talent Development
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Lead, mentor, and advocate for technical personnel, establishing clear training, qualification, and professional development objectives.
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Build efficient staffing and resource allocation plans to balance routine project fulfillment with rapid-response emergency support.
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Drive culture and behavioral change across a matrixed team, fostering collaboration with cross-functional Motorola Solutions business partners.