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Guest Relations Officer | AYANA BALI

LocationBali, Bali, Indonesia

Work modeon-site

Typefull-time

DepartmentAYANA Bali

Company size1,001–5,000 people

First seen1w ago

Last seen3d ago

About the role

We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

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Review arrival lists to welcome guests

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Attend to special guests (e.g. VIPs) and answer their inquiries

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Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

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Provide information about amenities, area and venues and promote services

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Anticipate guest needs and build rapport with customers

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Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

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Address customer complaints and escalate to Guest Relations Manager when needed

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Ensure compliance with health and quality standards

Requirements

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Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel

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Experience handling guest inquiries, feedback, and complaints professionally

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Fluent in Korean, Mandarin, Japanese, or another relevant language

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Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor’s degree is desirable

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Experience using OPERA PMS is an advantage

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Experience attending to VIPs and special guests is an advantage

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Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage

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