• Collecting Customer payments through regular customer contact via email and telephone
• Posting and allocating customer receipts.
• Maintaining records on customer conversations and commitments
• Escalation of disputed debts to disputes are promptly resolved
• Verifying validity of account discrepancies by obtaining and investigating information from business units and customers
• Resolving collections by examining customer payment plans, payment history, credit
• Corresponds to internal and external enquiries
• Lead regular statement reviews
• Perform month end activities such as preparation of accruals and reports
• Contribute to the management of AR’s relationship with key stakeholders
• Assist in the training and development of other staff.
• Adhere to process and account Standard Operating Procedures (SOPs)
• Make recommendations for how to improve processes and procedures. Minimise the need to handle exceptions
• Undertake SSC activities in relation to other Regions and or other Operational areas to support the SSC achievement of business deadlines.