Customer Service Executive
We are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team. Reporting to the Customer Service Manager, you will support the day-to-day operations of our Customer Service Team, providing admissions and customer service support to participants in our Adult and Junior programmes; individuals and groups.
In this role, you will work closely with international study abroad agencies, as well as direct students, and collaborate with Sales, Student Support, Operations, and Academic teams across our offices, schools and summer camps. This role offers an excellent opportunity to gain hands-on experience in an international education environment while developing valuable customer service and administrative skills.
Skills and Experience You Will Develop
You will gain practical experience in:
· Using Salesforce, one of the world’s leading Customer Relationship Management (CRM) platforms.
· Managing multiple priorities and meeting deadlines in a fast-paced environment.
· Handling high volumes of customer communications, sometimes complex, efficiently and professionally.
· Resolving customer enquiries and concerns with diplomacy, empathy, and sensitivity.
· Developing strong attention to detail and organisational skills.
· Communicating effectively with international clients, partners, and internal stakeholders.
· Building strong customer service, problem-solving, and administrative capabilities.