Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
About the role
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
What you bring
You’ll thrive at MyHeritage if you’re:
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A fluent English speaker, additional languages are an advantage
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Experienced in sales or retention (telemarketing experience is a plus)
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A fast learner and problem-solver
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Motivated, independent, and proactive
What we offer
At MyHeritage, we believe in making sure our people smile when they go to work. That’s why we have:
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High salaries
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A comprehensive benefits package
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Flexibility in shifts
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A fun, young working atmosphere
Our employees enjoy a range of benefits to enhance work-life balance and well-being: