Floor Manager
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Before you apply
Salary$29 – $32/hr
LocationWashington, DC, us
Work modeon-site
Typefull-time
SeniorityLead
DepartmentCOS
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live2d ago
Reposted once in the last 6 monthsEarliest listing first seen Oct 22, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
Customer-Focused: You genuinely enjoy engaging with customers and lead by example
Product Passion: You have a genuine interest in the products we offer
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests
Comfortable working varied hours, including evenings, weekends, and holidays
Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance
Recruitment efforts and onboarding/training for new team members
Legal right to work in the United States
Benefits
Employee discount
Dental insurance
Vision insurance
401(k)
Paid time off
Health savings account
Life insurance
Disability insurance
Employee assistance program
Commuter benefits
Pet insurance
Job Description
As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Responsibilities
Key Responsibilities
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Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
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Analyse sales data and collaborate with the Store Manager to maximise department performance
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Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
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Support recruitment efforts and ensure effective onboarding and training for new team members
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Identify and nurture future talent, contributing to development plans that support team progression
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Oversee daily store operations, ensuring efficiency and alignment with brand standards
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Act as a brand ambassador, consistently delivering the best possible experience for every customer
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Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Qualifications
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Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
•
Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
•
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
•
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
•
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
•
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
•
Comfortable working varied hours, including evenings, weekends, and holidays.
•
Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Additional Information
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This is a Full-Time position with a contract of 40 hours a week.
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Apply by sending in your CV in as soon as possible,
Compensation: $28.88-$32.48
Legal
Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition to this, US-based colleagues also receive:
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Dental & Vision Plans
•
401 (k)
•
Paid Time Off- including your birthday!
•
Health Savings Account (HSA)
•
Life & Disability protection
•
Employee Assistance program (EPA)
•
Commuter Benefits
•
Pet Insurance
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
All your information will be kept confidential according to EEO guidelines.
About the company
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.