Field Service Specialist
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Before you apply
Salary$20/hr
LocationCampus: Tempe; Off-Campus: Phoenix
Work modeon-site
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma
Two years (2) experience appropriate to the area of assignment/field
Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Job Profile:
Service and Support Assistant 2 Non-Exempt
Job Family:
Service and Support
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.
Job Description:
Field Service Specialists with ASU Parking and Transportation Services (PTS) are assigned to high-volume parking facilities and play a key role in providing frontline customer service to faculty, staff, students, and campus visitors. This position supports daily parking and event operations by helping ensure that garage equipment—including gate arms, ticket dispensers, intercoms, and fee computers—remains operational.
Field Service Specialists assist customers by providing campus information, directions, parking alternatives, and other parking-related guidance. Employees are also trained and assigned to work scheduled shifts in the parking dispatch office as needed to support operational coverage. Field assignments require working outdoors for the full duration of the shift.
Available work locations and schedules include:
● Tempe Campus: Monday through Friday, 6:15 a.m. to 2:45 p.m.
● Tempe Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.
● Tempe Campus: Saturday through Wednesday, 2:30 p.m. to 11:00 p.m.
● Tempe Campus: Wednesday through Sunday, 2:30 p.m. to 11:00 p.m.
● Downtown Phoenix Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.
Applicants may be considered for one or more available schedules. Work schedules and assigned locations may be adjusted based on operational and event needs. Overtime and additional hours are regularly available to support parking operations and special events.
Position Salary Range:
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$20 per hour
Essential Duties:
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Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information.
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Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment.
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Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers.
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Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers, and perform minor troubleshooting and cleaning.
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Complete required electronic and manual forms, issue exit citations, and prepare reports.
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Work scheduled shifts in the parking dispatch office to support daily operations and event coverage.
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Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications.
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Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs.
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Document incidents, service requests, equipment issues, and field activity in the appropriate systems and logs.
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Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments as needed.
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Operate ASU-owned, leased, or rented vehicles and carts at various campus locations.
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Perform other duties as assigned.