PRIMARY RESPONSIBILITIES:
• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors
• Ensures production work is consistently completed according to department goals.
• Administers company policies that directly affect subordinate employees.
• Monitors team members to ensure adherence to SOPs and safety procedures
• Oversees training and development of all staff members
• Document nonconformances and all corrective actions taken when test systems deviate from the established
performance specifications as needed. Escalates protocol deviation to lead/supervisor.
• Handles employee issues in collaboration with the department manager and Human Resources.
• Ensures alignment with team for reasoning behind instructions/processes and changes
• Plans and leads shift meetings. Meets regularly with individual team members to discuss goals and progress
• Go-to person when manager is not present.
• May assist lab team in day-to-day tasks
• Keeps team morale up and maintains professionalism of team members, including by acting as role model.
• Identifies trends and issues and effectively executes solutions
• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Performs other duties as assigned.