Documents customer concerns and forwards complaint trends to appropriate departments
Problems faced are not typically difficult or complex
Explains facts, policies and practices related to job area
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Uses company standard policies and procedures to resolve issues in which answers can be readily obtained
Requires broad theoretical knowledge typically acquired from advanced education
Typically requires a four year college degree or equivalent experience and 0-2 years functional experience
Eligibility8
Takes initial customer calls and answers general questions regarding company products and services
Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
May determine caller eligibility for technical support and transfers calls to technical support queues
Entry-level professional individual contributor on a project or work team
Work is closely supervised
Works on projects of limited scope and complexity
Work is reviewed regularly by supervisor or more senior peers
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
About the role
Job Description:
Position Summary:Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.What you bring to the role:Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.