Field Collections Agent
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Before you apply
Salary£29k – £35k
LocationLancaster - Field
Also inWithin a 90-minute travel radius of your home (applicants must reside within Liverpool)
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentField Operations
Company size1,001–5,000 people
PostedMar 9, 2026 · 8mo ago
Verified live3h ago
May no longer be actively hiring
Posted by the company on Mar 9, 2026
At a glanceSummarised by Seekless from the posting.
Full UK driving licence (max 6 points)
Own car and business insurance
Tech-savvy and comfortable working independently
Clear criminal record
No CCJs, IVAs, or bankruptcies in the last 6 years
Skills
iPad
Benefits
Holiday
Fuel card
Referral bonus
Uncapped bonus
Training
Medicash
Employee assistance program
Field Collections Agent
**Start date 13th April 2026**
Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)
Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,265 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do you:
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Hold a full UK driving licence and have access to a vehicle?
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Prefer working independently, outdoors, and engaging with people face-to-face?
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Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
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Visit customers to resolve outstanding arrears and discuss payment options
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Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
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Accept payments, set up repayment plans, and re-engage customers with client services
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Educate customers about the potential consequences of non-payment
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Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
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40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm Saturday 9am-1pm
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10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.
Benefits
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31 days holiday (incl. bank holidays + December shutdown)
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Fuel card for business use
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Referral Bonus Scheme
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Uncapped monthly bonuses (£200–£400 typical)
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Comprehensive 5-week induction programme
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Ongoing training and professional development
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Access to Medicash and Employee Assistance Programme
Requirements
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Clear criminal record
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No CCJs, IVAs, or bankruptcies in the last 6 years
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Full driving licence (max 6 points), own car, and will require business insurance
•
Tech-savvy and comfortable working independently