Technical Leadership & Strategy
Lead the design, development, and customization of IBM Sterling OMS modules, including Web SOM, Web COM, and Call Center UI .
Architect scalable, high-performance solutions, defining the technical roadmap and overseeing the delivery of complex OMS projects .
Define and enforce best practices for development, customization, integration, and code quality, including conducting code reviews .
Guide the team in translating functional requirements into detailed technical design documents and configuration specifications .
Act as the Subject Matter Expert (SME) for all technical aspects of the Sterling OMS platform, providing guidance on complex business scenarios .
Development & Implementation
Lead the development of core OMS functionalities, including order orchestration workflows, sourcing rules, fulfillment logic, and pipeline configurations .
Oversee the integration of Sterling OMS with external systems such as ERP (e.g., SAP), WMS (e.g., Blue Yonder), CRM, payment gateways, and e-commerce platforms .
Build and maintain Java-based microservices and REST/SOAP APIs to support scalable order management and integration needs .
Leverage cloud platforms (AWS/Azure) and containerization tools (Docker, Kubernetes) for deployment and management of applications .
Manage and execute data migration, system configuration, and deployment processes .
Team & Stakeholder Management
Mentor and lead a team of 3-10 developers and engineers, both onshore and offshore, fostering a culture of technical excellence .
Collaborate with cross-functional teams, including product managers, business analysts, QA, and DevOps, to ensure seamless delivery .
Participate in client discussions, status reporting calls, and manage stakeholder expectations effectively .
Production Support & Troubleshooting
Oversee L2/L3 support, proactively monitoring production systems to ensure high availability, performance, and scalability .
Lead root cause analysis (RCA) for high-impact production issues and implement permanent fixes .
Provide off-hours support for critical production downtime and business-impacts .