CN
CNAClaims Operations Technician
LocationWyomissing, PA, USA
SeniorityEntry
Experience1–3 yrs
Company size10,000+ people
PostedSep 30, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma, GED or equivalent experience
Typically a minimum of one to three years experience in office operations
Ability to navigate multiple system applications
Knowledge of P&C insurance products and services
Ability to produce high quality outcomes in a highly productive environment
Ability to evaluate information within a claim file to execute upon various tasks
Strong data entry skills and attention to detail
Good verbal and written communication skills
Good organizational and follow-up skills
Good listening and customer service skills
Ability to work independently
Ability to make sound judgments based on available information
Knowledge of Microsoft Office Suite and other business related software
Some college preferred
One to two years experience in Property and Casualty line of business
Skills
Microsoft Office Suite
Benefits
Health insurance
About the company
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Benefits
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA’s benefits, check out our Candidate Guide.
About the role
Under general supervision, responsible for timely and accurate processing of non-technical claim duties, utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines.
Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
Completes form letters or documents based on procedures or set requirements.
May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim.
Serves as Day to day resource for procedural or process questions.
Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
May perform routine processing within designated authority on medical only claims, following jurisdictional parameters.
May complete special projects as necessary.
Reporting Relationship
Typically Supervisor or above
Requirements
Skills, Knowledge and Abilities
1.
Ability to navigate multiple system applications.
2.
Knowledge of P&C insurance products and services.
3.
Ability to produce high quality outcomes in a highly productive environment.
4.
Ability to evaluate information within a claim file to execute upon various tasks.
5.
Strong data entry skills and attention to detail.
6.
Good verbal and written communication skills.
7.
Good organizational and follow-up skills.
8.
Good listening and customer service skills.
9.
Ability to work independently.
10.
Ability to make sound judgments based on available information.
11.
Knowledge of Microsoft Office Suite and other business related software.
Education and Experience
1.
High school diploma, GED or equivalent experience. Some college preferred. 2. Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.
Hiring process
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
Legal
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]