This position is an in-person position based at Seneca College Newnham campus (Finch Ave. & Don Mills Rd.).
We are in search of a 3-month contract Campus Support Assistant to serve as a key point of contact on a campus we serve, providing front‑line support in the delivery of member services. The Campus Support Assistant will support student inquires and engagement activities. Delivers high-quality service and support across multiple channels and Partners, working with the Campus Support Coordinator to ensure resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.
The Campus Support Agent Will:
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Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
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Educate members on insurance, wellness, preferred providers, and other programs offered.
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Educate members on enrolment, registration, and claims processes.
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Support members with insurance or wellness related access or claim processes.
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Document interactions accurately in CRM systems.
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Escalate complex issues to the Campus Support Coordinator or appropriate department
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Participate in training and calibration sessions to maintain service quality.
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Participate in events to promote awareness and engagement with benefit programs.
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Respond to inquiries related to claims status and coverage.
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Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.
To be successful as a Campus Support Assistant with People Corporation, you will need:
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A college diploma, bachelor’s degree, or equivalent.
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Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
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Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
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Strong customer service and relationship building skills.
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Excellent verbal and written communication.
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Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast-paced environment.
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A collaborative and solutions-focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
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Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and escalate complex issues when appropriate.